We offer standard shipping via USPS and expedited services through Fedex for domestic and international orders.

Shipping costs are calculated based on the weight and destination of your order. You can view the shipping cost at checkout before completing your purchase.

Orders process in 1–3 business days (Mon–Fri). Shipping speed depends on your location and choice of shipping carrier. Once your order ships, you’ll get an email with your tracking number. If you haven't seen an update on your tracking history for more than 3 business days and your order is international, contact your locals customs to receive an update.

You’ll get a tracking link once your order ships. Updates usually appear within 24–48 hours, but if you don’t see movement and need an update, you’re welcome to contact us.

All orders are shipped from our warehouse in Phoenix, Arizona. 

Yes, we ship to most countries worldwide. International shipping times vary, and customs/duties may apply. If you run into issues during checkout or do not see your country as a shipping option, please contact us.

If you think your package is lost, first check the tracking details for delivery location and time. Look around your home and check with anyone in your household or neighbors who might have received it. Most “missing” packages turn up within a day or two. If it’s still not found 48 hours after the delivery, please contact us so we can review the shipment with the carrier.

Delivery times are estimates and can vary. Once your order ships, carriers may be delayed by weather, seasonal volume, or customs (for international orders). Rural addresses can also take longer. Business days exclude weekends and holidays, and busy seasons like Christmas may add extra time.

Some countries may charge customs fees, taxes, or import duties when your order arrives. These charges are set by local governments and are the responsibility of the recipient. Unfortunately, we cannot predict or control these fees, but we’ll always ship your order with the proper documentation to help smooth the process.

 We accept all major credit/debit cards, PayPal, Apple Pay, and Shop Pay.

Yes. All payments are processed through secure, encrypted systems. We never store your credit card details.

This can happen due to bank security checks, address mismatches, or insufficient funds. Try another payment method or contact your bank.

You can request a return within 14 days of delivery.

The only yoyos eligible for returns are those unused, unopened, and in their original packaging.

If you return an item because you changed your mind, shipping costs are your responsibility. If your order arrives damaged, defective, or incorrect, we’ll cover return shipping or arrange a replacement at no cost to you.

Contact us within 7 days of delivery. We’ll review your claim and, if approved, arrange a replacement or refund.

We cannot accept returns for items that have:

• Accidental damage from normal use (e.g. scratches, dents, axle issues, rust)
  
  
• Normal wear and tear (e.g. strings, bearings, response pads)
  
  
• Misuse, neglect, or use outside the yo-yo’s intended design
  
  
• Minor cosmetic marks on polished or glossy finishes

• Change-of-mind returns once an item has already shipped

Yes. We reserve the right to refuse returns that don’t meet these conditions.

Submit a request through our contact form with your order number and a video of the issue.

 Submit a request through our contact form.

 Refunds are processed within 7 business days after we receive and inspect your return.