I placed my order, but it hasn’t shipped yet.
Please allow 1–3 business days (Monday–Friday, excluding holidays) for processing before your order ships. Shipping time is separate and begins after your package is handed over to the carrier.

For example, an order placed Friday evening generally begins processing Monday and may ship Monday, Tuesday, or Wednesday, provided there are no holidays.

2 day shipping does not mean delivery two days after ordering. It refers to carrier transit time after processing and handoff.

I received the tracking, but it hasn't been updated.

Tracking updates may take 24–48 hours to appear after a carrier handoff.

Packages also aren’t always scanned at every stop, so a gap in updates does not necessarily mean your package is lost.
Our team sees the same tracking information you do. If there are no updates for 3 business days on a U.S. shipment or 7 business days on an international shipment, please contact us with your order number. Count from your shipping confirmation email or the latest tracking update, whichever is later.

For expedited shipments, contact us if your package hasn’t arrived more than 24 hours after the carrier’s estimated delivery date. Delivery estimates can change, and we cannot speed up a package once it’s with the carrier.
Tracking says delivered, but I can’t find my package.

Check your mailbox, delivery area, nearby safe locations, and with household members or neighbors. Then allow up to 24 hours after the delivery scan before contacting us, as scans can occasionally be early or inaccurate.

If it’s still missing after 24 hours, contact our team with your order number so we can review the shipment and advise on the next steps.

International packages are stuck in customs.

Customs inspections can delay delivery beyond the carrier’s estimate. We cannot speed up customs clearance or control how long inspections take.

Check your tracking and any notices from the carrier for requests for information or payment. If you’re unsure whether action is needed, contact the carrier or local postal service handling delivery in your country with your tracking number. They can advise whether you need to contact customs directly.

If the carrier requests an invoice or information from the sender, please contact our team so we can help provide it.

A change in how your yo-yo plays can be frustrating, especially when it’s new. These symptoms commonly mean the bearing needs cleaning and do not necessarily mean your yo-yo is broken.

We understand you may not expect to clean a bearing so soon, but it can sometimes be needed even with a new yo-yo. Microscopic dust, dirt, or string fibers can get into the bearing at any point, including during shipping, opening the package, or playing, and can affect how it performs. Environmental conditions such as temperature and humidity can also affect bearing sound and performance, as well as things like excess lubricant can make an unresponsive yo-yo return with a tug. All pro yo-yos will require maintenance at some point, regardless of the brand. 

If your yo-yo comes back unexpectedly or isn’t spinning well, please follow the bearing cleaning guide below before requesting a return for these issues. Cleaning helps resolve 99% of problems and allows us to assess any problem that remains.

Start here: Bearing cleaning guide and video →

Follow the guide carefully, including the safety, removal, and reassembly instructions. Children should have an adult help. Sometimes cleaning needs to be repeated 2–3 times to fully remove debris. While it might take you a few minutes when you first learn, cleaning your bearing will eventually become a routine and easy process for every player. 

Only noticing more noise? Bearing noise can vary, even between two yo-yos of the same model. Some models, such as the Nine Dragons, naturally make more noise because they have multiple bearings and freely spinning outer shells. This is a normal part of their design.

If your yo-yo still spins smoothly and plays normally, sound alone does not mean it is defective. A tiny amount of thin yo-yo bearing lubricant may help quiet the bearing. Follow the guide carefully: even a small amount can temporarily increase responsiveness while it breaks in with play.

Still having trouble after cleaning?

Contact our team with your order number, what you’ve tried, and a short video showing the issue with sound. We’ll help you work out the next step.

Please contact us before sending your yo-yo back. Our 30 day warranty from delivery covers confirmed manufacturing defects. If inspection finds that the issue is normal maintenance rather than a manufacturing defect, the return will not qualify for a warranty refund, and you’ll be responsible for shipping costs. Working through the guide first helps avoid an unnecessary return and those costs.

Changed your mind? You can request a return within 14 days of delivery, provided your yo-yo is unused, unopened, and in its original packaging. You pay return shipping, and any shipping cost covered by a free shipping promotion will be deducted from your refund.

Having trouble with your yo-yo? Most common performance issues are resolved through normal maintenance and do not mean the yo-yo is defective. 

Before requesting a return for a performance issue, please follow the troubleshooting guides in the Returns, Refunds & Product Issues section below.

Our manufacturing warranty covers qualifying manufacturing defects, but it  does not cover normal maintenance, wear and tear, or accidental damage.

If there is a manufacturing defect, we’ll help make it right. Qualifying defects must be reported within 30 days of delivery. Here’s how the process works:

1. Contact our team with your order number, a description of the problem, and clear photos or a short video. Include any troubleshooting you’ve tried.
2. We’ll review the information and explain the next steps. Only send the yo-yo back if we provide return instructions.
3. If a return is needed, we’ll inspect it upon arrival to confirm whether the issue qualifies for warranty coverage. For a confirmed covered defect, we’ll cover approved return shipping and arrange the appropriate refund or replacement at no cost to you.

Warranty refunds require inspection and approval. If inspection finds that the issue is normal maintenance, wear and tear, or accidental damage, it will not qualify for a warranty refund, and you’ll be responsible for shipping costs.

See Returns, Refunds & Product Issues below for the full return policy and warranty details.

Please allow 1–3 business days (Monday–Friday, excluding holidays) for your order to be processed before it ships.

Shipping transit time begins after your package has been handed over to the carrier and depends on your location and selected shipping service. Expedited shipping does not shorten order processing time.

Once your order ships, we’ll email your tracking information. Delivery dates are estimates provided by the carrier and may change.

We offer standard shipping through USPS and expedited options through FedEx. Available shipping services for your destination are shown at checkout.

Shipping costs depend on your order’s weight, destination, and selected shipping service. You can see the available options and prices at checkout before completing your purchase.

Once your order ships, we’ll send a shipping confirmation email with your tracking link. If you don’t see it, please check your spam or junk folder.

Tracking updates may take 24–48 hours to appear after your package is handed over to the carrier. Packages aren’t always scanned at every stop, so a gap in updates does not necessarily mean your package is delayed or lost.

Use your tracking link to check the latest available delivery status.

Tracking updates may take 24–48 hours to appear after your package is handed over to the carrier. Packages also aren’t always scanned at every stop, so a gap in updates does not necessarily mean your package is lost.

Our team sees the same tracking updates you do. If there have been no tracking updates for 3 business days on a U.S. shipment or 7 business days on an international shipment, please contact our team with your order number so we can review the shipment and advise on the next steps. Count from your shipping confirmation email or the most recent tracking update, whichever is later.

For expedited shipments, please contact us if your package has not arrived more than 24 hours after the carrier’s estimated delivery date.

Carrier delivery dates are estimates. Weather, holidays, busy shipping periods, customs inspections, and other disruptions can cause delays. Rural destinations may also take longer. Business days exclude weekends and holidays.

Our team sees the same tracking updates you do. Your tracking link is the best place to check the latest available information. Once a package is with the carrier, we can’t control its transit time or speed up delivery.

If there have been no tracking updates for 3 business days on a U.S. shipment or 7 business days on an international shipment, please contact our team with your order number. Count from your shipping confirmation email or the most recent tracking update, whichever is later.

For expedited shipments, please contact us if your package hasn’t arrived more than 24 hours after the carrier’s estimated delivery date.

We’ll review the shipment and help determine the next steps, including contacting the carrier when appropriate.

Sometimes carriers mark packages as delivered before they arrive or leave them in a nearby safe location.

1. Check your mailbox, delivery area, and any nearby safe locations. Ask household members or neighbors who may have accepted it.
2. Allow up to 24 hours for the package to arrive, as delivery scans can occasionally be early or inaccurate.
3. If it’s still missing after 24 hours, contact our team with your order number so we can review the shipment and advise on the next steps.

Please contact us as soon as possible with your order number and the correct details.

We’ll do our best to help, but orders can be packed and handed over to the carrier before tracking updates appear. Because of this, changes and cancellations cannot be guaranteed once an order has been placed.

Depending on your destination country and shipping terms, your order may be subject to import duties, taxes, or carrier handling fees, which may be collected before delivery.

These charges are determined by local authorities and carriers, not YoYoChampion, and are the recipient’s responsibility when applicable.

If you no longer want your order, please contact our team for return instructions and contact the carrier to arrange its return. Do not simply refuse payment or leave the package uncollected. This does not automatically arrange a return or trigger a refund.

We normally process eligible refunds after the package is returned to us and inspected, subject to applicable consumer rights. Original shipping charges are nonrefundable in most cases.

International packages may also undergo customs inspections, which can delay delivery beyond the estimated shipping time.

Yes, we ship to most countries worldwide. International shipping times vary, and customs/duties may apply. If you run into issues during checkout or do not see your country as a shipping option, please contact us.

All orders are shipped from our warehouse in Phoenix, Arizona. 

You can request a return within 14 days of delivery.

You can request a return within 14 days of delivery, provided the yo-yo is unused, unopened, and in its original packaging.

You are responsible for return shipping costs. Please contact us for approval and return instructions before sending anything back. Refunds are approved only after we receive and inspect the returned item to confirm it meets these conditions.

Opened or used yo-yos aren’t eligible for returns simply because you no longer want them. Manufacturing defects and items that arrived damaged or incorrect are handled separately under the guidance below.

Who pays for return shipping?

If you’re returning the yo-yo because you no longer want it, you are responsible for return shipping costs.

If your order received promotional free shipping, the shipping cost covered by that promotion will be deducted from your refund.

If we confirm a covered manufacturing defect or that your order arrived damaged or incorrect, we’ll cover approved return shipping or arrange a replacement at no cost to you.

Please contact us before mailing anything back so we can provide return instructions.

Please check your order when it arrives and contact us within 72 hours of delivery if anything is damaged, incorrect, or missing.

Include your order number, a description of the issue, and clear photos of the items received, shipping label, and packaging. For a performance issue, please include a short video. Keep the packaging and all contents while we review your claim.

We’ll review the order and the information provided, and investigate with our fulfillment team or the shipping carrier when appropriate. We may request additional details to complete the review.

Once the issue is confirmed, we’ll arrange the appropriate replacement or refund and cover any necessary approved return shipping. Please contact us before sending anything back.

Manufacturing defects are covered separately under our 30 day warranty below.

These are some of the most common issues we’re asked about, and they often mean the bearing needs cleaning, not that the yo-yo is broken. This can happen even with a new yo-yo.

Microscopic dust, dirt, or fibers can affect the bearing. String issues, excess lubricant, and worn response pads can also affect performance. Learning basic maintenance is a normal part of yo-yoing, regardless of the brand you use.

Before requesting a return or replacement, start with the guide that matches your issue:

• My yo-yo is loud or making an unusual noise
• My unresponsive yo-yo suddenly comes back with a tug
• My yo-yo won’t come back to my hand
• My binds are slipping or not catching consistently

If the troubleshooting points to bearing cleaning, follow our step-by-step bearing-cleaning guide and video. Follow the safety, removal, and reassembly instructions carefully. Children should have an adult help. Sometimes cleaning needs to be repeated 2–3 times to fully remove debris.

In most cases, unexpected responsiveness means the bearing needs cleaning, not that the yo-yo is broken.

If your yo-yo spins smoothly and plays normally but you’d like it to be quieter, a tiny amount of thin yo-yo bearing lubricant may help. Cleaning may not be necessary if sound is the only change.

Follow the lubricant instructions in our guide carefully. Even a tiny amount may temporarily increase responsiveness until it breaks in with play, and too much can make an unresponsive yo-yo return with a tug.

What if troubleshooting doesn’t fix the problem?

Please contact our team with:

• Your order number and yo-yo model.
• What is happening and when it started.
• The troubleshooting steps you’ve already tried.
• A short video showing the issue, with sound.

We’ll review the information and recommend the next steps. Contacting us for troubleshooting does not automatically mean your yo-yo qualifies for a return or replacement.

If you’re unsure how to perform a maintenance step, ask us before taking anything apart.

Our warranty covers manufacturing defects reported within 30 days of delivery, faults caused by how the yo-yo or a component was made or assembled at the factory.

Examples may include faulty threading from production or a component that was incorrectly fitted during manufacturing. Coverage depends on confirming the cause, rather than the symptom alone.

A yo-yo becoming noisy, responsive, or spinning poorly does not automatically mean it has a manufacturing defect. Bearing cleaning, normal wear, and damage from impacts, improper tools, or incorrect reassembly are not manufacturing defects. See the troubleshooting guidance above and warranty exclusions below.

To report a suspected defect, please contact our team with your order number, when the problem started, and clear photos or a short video showing it.

We’ll review the information and provide next steps. If a return is required, we’ll inspect the yo-yo before approving the claim. Confirmed covered defects may be resolved with a replacement or refund, with approved return shipping covered by us.

What isn’t covered under warranty?

Our manufacturing warranty does not cover:

• Normal bearing maintenance and wear, including cleaning, lubrication, or replacement due to wear, dirt, moisture, or damage from use.
• Normal wear and tear, including worn strings and response pads.
• Accidental damage, such as dents, scratches, cracks, or vibration caused by drops or impacts.
• Damage from incorrect assembly, including threads stripped by overtightening or cross-threading.
• Rust or damage caused by moisture, misuse, or neglect.
• Minor cosmetic marks on polished or glossy finishes.

If you’re unsure what caused a problem, contact us with photos or a video so we can help assess it.

Stop tightening it, and don’t force the halves together. Over tightening or screwing them together wrong can strip the threads.

Threads damaged by over tightening or incorrect reassembly do not qualify for a warranty refund or replacement, even within 30 days of delivery.

If you believe the threading problem is a manufacturing defect, please contact us with your order number, clear photos or a video, and when the issue started. Overtightening and incorrect reassembly can leave visible signs on the axle and threads, which we inspect when assessing a claim.

Tilting or wobbling during play often comes from throwing technique, string tension, or how the string contacts the yo-yo. Start with our tilt and wobble troubleshooting guide to help identify the cause.

We inspect and test our yo-yos before shipping to make sure they meet our performance standards. A small amount of vibration can be normal and does not necessarily affect play or mean the yo-yo is defective.

If the problem started after taking the yo-yo apart, incorrect reassembly or damaged threads may be responsible. Do not tighten the yo-yo harder to try to stop wobbling.

If you still suspect a defect after following the guide, please contact our team with your order number and a video before sending anything back.

If a return is needed, we’ll explain the shipping arrangements before you send it. We inspect returned yo-yos to determine the cause. If we confirm a covered manufacturing defect, we cover approved return shipping. If no covered defect is found, return shipping is your responsibility, subject to applicable consumer rights.

Normal minor vibration, impact damage, and damage from incorrect reassembly are not covered by our manufacturing warranty. A refund or exchange is not automatically approved simply because an item is returned.

Please review the return conditions and warranty information in this section before submitting a request. For common performance issues, follow the troubleshooting guides first.

To start a return request or report a suspected defect, use our contact form and include:

• Your order number and product name.
• Your reason for requesting a return or a description of the issue.
• For product issues, clear photos or a short video and the troubleshooting steps you’ve tried.

We’ll review your request and explain the next steps. Please wait for approval and return instructions before sending anything back. Submitting a request does not automatically qualify the item for a refund or replacement.

Yes. Returns may be refused if they do not meet the conditions above, including opened or used items returned because you no longer want them, or items damaged through use or incorrect assembly.

If you’re unsure whether your item qualifies, please contact us before sending it back.

Returned items must be inspected before a refund is approved. We check that the item meets the applicable return conditions.

Please allow up to 7 business days from when we receive your return for inspection and processing of an approved refund. Your bank or payment provider may need additional time to show the funds in your account.

If you’re returning an item because you no longer want it, you are responsible for return shipping costs. If your order received promotional free shipping, the shipping cost covered by that promotion will be deducted from your refund.

If we confirm a covered manufacturing defect, or that your order arrived damaged or incorrect, we’ll cover approved return shipping or arrange the appropriate replacement at no cost to you.

Please contact us before sending anything back so we can review your request and provide return instructions.